Neglect and Apathy Towards CGHS Beneficiaries

In a Lok Sabha question addressed to the Minister of Health and Family Welfare, the issue of “Apathy in Medical Treatment of CGHS Beneficiaries” is raised. The question highlights concerns about certain hospitals, CGHS dispensaries, and empanelled healthcare facilities failing to provide proper treatment and showing negligence towards Central Government Health Scheme (CGHS) beneficiaries, particularly pensioners and their families.

Apathy in Medical Treatment of CGHS Beneficiaries

GOVERNMENT OF INDIA
MINISTRY OF HEALTH AND FAMILY WELFARE
DEPARTMENT OF HEALTH AND FAMILY WELFARE

LOK SABHA
UNSTARRED QUESTION NO. 3868
TO BE ANSWERED ON 11TH AUGUST, 2023

“APATHY IN MEDICAL TREATMENT OF CGHS BENEFICIARIES”

  1. SHRI KOMATI REDDY VENKAT REDDY:
    SHRI MANNE SRINIVAS REDDY:
    SHRI Y.S. AVINASH REDDY:

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

(a) whether the Government has taken note of the fact that some hospitals/CGHS dispensaries/ empanelled hospitals are not providing proper treatment along with showing negligence and avoiding CGHS beneficiaries, especially the pensioners and their family members and dependent beneficiaries and if so, the details thereof;

(b) whether the Government has received complaints in this regard and if so, necessary steps/ action taken since 1999 till date, State/UT-wise;

(c) whether the Government refunds/adjusts the one-time payment made by the family pension holder for availing CGHS facility on demise of his/her spouse in harness, who after sometime gets Government job and becomes eligible for CGHS benefits; and

(d) if so, the details thereof?

ANSWER

THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND
FAMILY WELFARE
(DR. BHARATI PRAVIN PAWAR)

(a) to (d): As per records, complaints are received against empanelled Health Care Organizations (HCOs). The details of action taken against such HCOs is annexed.

Instructions for refund of subscription, after deducting an amount for the period for which CGHS card was utilized as family pensioner, have been issued vide Office Memorandum No. S.11012/1/2016-CGHS(P) dated 19.09.2016.

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