The Indian Ministry of Railways has approved the implementation of online booking for the transportation of dogs and cats in 1st AC/1st Class. The approach will be implemented in the PMS system, and a link will be provided on the IRCTC website.
Users will input their PNR number and mobile number, and an OTP will be sent to their mobile for successful validation of the cabin/coupe. Users will then input details for dog/cat booking, and the freight will be calculated.
After successful payment, an e-Receipt will be emailed and SMS will be sent to the mobile number. No refunds will be allowed in the PMS system. If a passenger cancels their booking after dog/cat booking, further instructions will be issued.
Implementation of online booking of Dog and Cat when transported in 1st AC/1st Class
भारत सरकार GOVERNMENT OF INDIA
रेल मंत्रालय MINISTRY OF RAILWAYS
(रेलवे बोर्ड RAILWAY BOARD)
No. TC-II/2080/2021/Dog-cat-Part (1) (3364778)
NDLS, Dt. 28.04.2023
GGM/IT2/IRCTC,
Barakhambha Road,
New Delhi
GM/PRS & NGeT/CRIS
Chanakyapuri/New Delhi
GM/PMS/CRIS
Chanakyapuri/New Delhi
Sub: Implementation of online booking of Dog and Cat when transported in 1st AC/1st Class.
REF:1. This office letter of even no. dated 05.04.2022.
- IRCTC letter no. dated 2022/IRCTC/D&C Booking/Railway Board dated 20.06.2022.
- CRIS letter no. 2022/CRIS/NDLS-HQ/NGeT/PROJECT0012/Pt-1 dated 06.07.2022
- This office letter of even no. dated 20.10.2022
- Minutes of the meeting held on 21.04.2023.
Please find enclosed herewith minutes of meeting on implementation of online booking of Dog and Cat when transported in 1st AC/1st Class. Ministry of Railways approve repeat approve the flow and approach to be implemented for online booking of dog and Cat when transported in 1st AC/1st Class. As regards clarification on cancellation and refund of freight, it is informed that the same has already been decided and communicated vide this office letter of even no. dated 20.10.2022 (Refer: Para (iii) of instruction enclosed).
The above should be implemented at the earliest. IRCTC shall ensure implementation in consultation with CRIS. This issues in consultation with FM dtte of Ministry of Railways.
(Rohit Kumar)
Joint Director Passenger Marketing
Railway Board
MoM for Online Dog/Cat Booking dated 21.04.2023
Online Dog/Cat booking will be provided in PMS system and link will be provided in IRCTC website.
PNR enquiry API will be provided by PRS/NGet system to validate the charting status and at least one 2 berths Coupe/4 berths Cabin of 1st AC/1st class have been allotted on single PNR.
Following approach may be implemented to book a dog/cat.
a. PNR number and Mobile number will be input by the user, an OTP be sent to mobile number after successful cabin/coupe validation against PNR.
b. After successful OTP validation, screen for input of details of Dog/Cat booking will be shown in PMS system, wherein freight will be calculated.
c. After successful payment, e-Receipt will be emailed and SMS will be sent to mobile number described at beginning.
d. Receipt number we informed to HHT through their API
e. No refund will be allowed in PMS (Instructions to be issued in this regard)
Clarifications required:
a. In case of passenger is cancelled after dog/cat booking, actions needed to be taken