The Railway Board of the Indian Ministry of Railways has received a complaint from Railmadad regarding the seizure of PNR (Passenger Name Record) tickets by the Railway Protection Force (RPF) under Section 143 of the Railways Act, causing inconvenience to genuine passengers.
To avoid such cases, the Board has decided to modify the course of action to be taken by commercial staff upon receipt of such PNR seizing memos from the RPF. The PNR may be seized by commercial staff in the system after receipt of the memo from RPF, and a message shall be immediately sent by CRIS informing the passenger of the seizure.
If the first reservation chart corresponding to the PNR has already been prepared, the PNR should not be seized, and necessary details may be provided to the RPF staff to process the case further under section 143 of the Railway Act. The Board has instructed all concerned to implement the necessary changes.
Railmadad Complaint regarding PNR seizure
GOVERNMENT OF INDIA (भारत सरकार)
MINISTRY OF RAILWAYS (रेल मंत्रालय)
RAILWAY BOARD (रेलवे बोर्ड)
New Delhi, dated 27.04.2023
All Zonal Railways CRIS,
Chanakyapuri, New Delhi – 110021.
Sub: Railmadad Complaint regarding PNR seizure.
Recently an instance regarding inconvenience faced by genuine passengers due to seizing of tickets and its release by RPF under Section 143 of Railway Act 1989, has been brought to the notice of this office. To avoid such cases, it has been decided to slightly modify the course of action to be adopted by Commercial Staff on receipt of such PNR seizing memo from RPF as mentioned below:-
- The PNR may be seized by the commercial staff in the system after receipt of the memo from RPF clearly mentioning that the same is required for taking action under section 143 of the Railways act.
- In case of seizure of PNR, a message shall be immediately sent by CRIS informing the passenger of the seizure.
- Present format of the message being sent is:
- “PNR “10 Digit PNR no” has been seized.”
- The same may be modificd as: “Your PNR “10 Digit PNR no” has been seized for being booked illegally. Your PNR “10 Digit PNR no” is not valid to undertake train journey.”
- When the first reservation chart corresponding to the PNR provided in the seizure memo has been already prepared, the PNR should not be seized. All necessary details may, however, be provided to the RPF staff who may, however, process the case further under section 143 of Railway Act and take action as deemed fit.
- Necessary instructions may be issued to all concerned accordingly.
Signed by Sanjay Manocha
Date: 27-04-2023 16:38:21
Director Passenger Marketing-II
Email id: manocha.421sanjay [at] gov.in
4th Floor, Room No: 415-A