Ministry of Railways Simplifies Refund Process for Cancelled PRS Counter Tickets

The Indian Ministry of Railways has issued a commercial circular to delegate the power to the Principle Chief Commercial Managers of Zonal Railways to decide on the allocation of nearby PRS locations as satellite PRS locations within 50 km from stations where either PRS counter or satellite PRS locations are not available for the purpose of collecting refund amount for PRS counter tickets cancelled through 139 or through the IRCTC website. The decision was made in reference to a letter from the East Central Railway.

Provision of Satellite stations for collection of refund amount on surrendering of PRS original ticket cancelled through 139 or through IRCTC website

भारत सरकार / GOVERNMENT OF INDIA
रेल मंत्रालय / MINISTRY OF RAILWAYS
रेलवे बोर्ड / RAILWAY BOARD

COMMERCIAL CIRCULAR No. 01 of 2023

No.TC-II/2003/2021/Refund on upgraded passengers

Rail Bhavan, New Delhi dt. 03 /01/2023

The Principle Chief Commercial Managers,
All Zonal Railways.

Sub: Provision of Satellite stations for collection of refund amount on surrendering of PRS original ticket cancelled through 139 or through IRCTC website

Ref: East Central Railway Letter No. ECR/CRM/RC/PRS ticket/22 dated 01.06.2022 In reference to ECR letter mentioned above, Ministry of Railways have decided to delegate the power to Principal Chief Commercial Managers of Zonal Railways to decide earmarking of nearby PRS locations as satellite PRS locations within the arena of 50 Kms from stations where either PRS counter or satellite PRS locations are not available at present, only for the purpose of collection of refund amount for the PRS counter tickets cancelled through 139 or through IRCTC website.

This disposes of ECR letter referred above.

(Vipul Singhal)
Director / Passenger Marketing
Railway Board.

Source: indianrailways.gov.in

Ministry of Railways Simplifies Refund Process for Cancelled PRS Counter Tickets

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