Expeditious settlement of family pension cases by banks: PCDA(P) Circular No. 218
OFFICE OF THE PR. CONTROLLER OF DEFENCE ACCOUNTS (PENSIONS)
DRAUPADI GHAT, ALLAHABAD ‐ 211 014,
Through mail/website
Circular No. 218
AT/Tech/351/Vol-III
Dated: 08/09/2021
1. The Chief Accountant, RBI Deptt. of Govt. Bank Accounts, Central office C‐7, Second Floor, Bandre‐ Kurla Complex, P B No. 8143, Bandre East Mumbai‐400051
2. The Director of Treasuries of all States
3. The Mangers, CPPCs of all Public Sector Banks including IDBI
4. The CDA (PD), Meerut
5. The CDA‐Chennai
6. The Nodal Officers (ICICI/ AXIS/HDFC Bank)
7. The Pay & Accounts Officers
8. Military and Air Attache, Indian Embassy Kathmandu, Nepal.
9. The all DPDOs
10 The Post Master Kathua
Sub: Expeditious settlement of family pension cases by banks‐regarding.
Ref: (1)‐Govt. of India, Min of Personnel, Public Grievances and Pensions, Department of Pension and Pensioners’ Welfare No. 3(8)/2021‐ P&PW(H)‐7246 dated 16/06/2021.
(2)‐Ministry of Defence, Department of Ex‐Servicemen Welfare, D(Pension/ Policy), Sena Bhavan, New Delhi‐11 ID No.12(03)/ 2020/D(P/P) dated 28.06.2021.
Govt. of India, Ministry of Personnel, Public Grievances and Pensions, Department of Pension and Pensioners’ Welfare has issued letter No. 3(8)/2021‐P&PW(H)‐7246 dated 16/06/2021 regarding expeditious settlement of family pension cases.
2. Govt. of India, Ministry of Personnel, Public Grievances and Pensions, Department of Pension and Pensioners’ Welfare have observed that instances have been brought to the notice of above ministry, where, on death of a pensioner, the spouse/family members of the deceased pensioner are asked by the Pension Disbursing Banks to submit details and documents, which are otherwise not required for commencement of family pension. This amounts to harassment of the spouse and family members and often leads to avoidable delay in commencement of family pension by the Banks
3. The spouse/family member, whose name is included in the PPO issued to the deceased pensioner, is required to submit only the following details/documents for commencement of family pension to him/her.
I In cases where the deceased pensioner and spouse were holding a joint account:
• A simple letter/application for commencement of family pension
• Death certificate in respect of the deceased pensioner
• Copy of PPO issued to the pensioner, if available
• Proof of age/date of birth of the applicant
The spouse/family member is not required to submit the details in Form‐14 to the Bank for commencement of family pension.
II In cases where the spouse did not have the joint account with the deceased pensioner;
• Application in Form‐14 bearing the signatures of two witnesses
• Death certificate in respect of the deceased pensioner
• Copy of PPO issued to the pensioner, if available
• Proof of age/date of birth of the applicant
Form‐14 is not required to be attested by a Gazetted officer, etc. the paying Bank will identify the spouse/family member based on the information given in the PPO and its own “Know your customer” procedures.
III In cases where, on death of the pensioner and spouse, family pension has to pass over to another family member;
• If the other family member has co‐authorized for family pension in the PPO, the same procedure as in sub‐para II above shall be followed.
• If the name of other family member is not included in the PPO, he/she may be advised to approach the office which the Government servant/pensioner last served, for issue a fresh PPO.
4. In view of the directives of the ministry, all pension paying branches as well as other Pension Disbursing Authorities are requested to obtain only the minimum essential details/documents, as mentioned above, from the claimants of the family pension. Please also ensure that the claimants of the family pension do not face any harassment by seeking unnecessary details and documents. The details of family members, other than the applicant, are not relevant for commencement of family pension by the bank and the same should not, therefore, be sought from the Applicant under any circumstances.
5. A half yearly statement on the progress of commencement of family pension may please be submitted to Shri K.K. Pant, Sr. Accounts Officer (Audit‐Coord), Audit Section, office of the PCDA(Pensions), Draupadi Ghat, Allahabad‐ 211014, latest by 15th of October and 15th of April, in the enclosed format.
6. This may be treated as MOST‐URGENT.
sd/‐
(Abhishek Singh)
Dy.Controller (Pensions)
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