GDS letter to DOP regarding problems faced while operating the RICT machines

Letter No. GDS/CHQ/84/5/2018  

Dated:17.10.2018

To,

Shri A.N Nanda jee,
Secretary,
Department of Posts,
Dak Bhavan,
New Delhi – 1

Sir,

Sub: Problems faced by GDS BPMS while operating the RICT machines-Reg

The department of posts introduced RICT and DARPAN in Branch post offices. The GDS BPMs have to perform all kinds of transactions on RICT machine including B.O. Daily Account. Implementation of RICT must be after complete success of the scheme. Lots of problems are being faced by the staff, mainly because of network issues. At least in future all precautions should be taken before implementation of the said schemes. The GDS BPMs are facing following Problems.

(i) Proper signals are not available during working hours. Due to network problem they are waiting for hours to open the device.
(ii) The device went back to login for every two minutes.

After completion of one transaction, the GDS BPM has to login to continue the work. Due to this type of arrangement, GDS has to spend more time to complete the B.O. task.

You are requested to take appropriate steps to reduce the difficulties mentioned above.

This union also suggests that it is better to provide computers and printers to Branch offices in place of hand devices to work efficiently without interruption.

With regards

Yours Faithfully

(S.S.Mahadevaiah)
General Secretary