EPFO must give Priority to timely Settlement of Claims for Provident Fund
Press Information Bureau
Government of India
Ministry of Labour & Employment
EPFO must give Priority to timely Settlement of Claims for Provident Fund- Sis Ram Ola
Union Labour & Employment Minister Shri Sis Ram Ola has emphasized that the Employee Provident Fund Organization (EPFO) must give priority to timely settlement of claims for provident fund. In a meeting with the senior officers of EPFO the minister has also emphasized that due to improvement and availability of technology, the citizen rightly expects efficient and transparent mechanism in its settlement of claims. EPFO has a mandate to settle all the claims within 30 days of its receipt.
It was brought to the notice of the Minister that the Employee Provident Fund Organization receives receives on an average 12.74 lakh applications for settlement every month. It is expected during the current financial year, 152.87 lakh claim settlements will be received. Due to consistent monitoring the number of claims pending for settlement beyond 30 days has reduced from 12,702 as on 03-07-2013 to only 5268 as on 26-07-2013. Efforts are being made even to bring down this number.
EPFO has reported that on 03-07-2013, out of 120 offices of EPFO, 60% of claims were settled within 3 days of its receipt in as many as 20 offices. This month 3 new offices have also started processing more than 60% of the claims settled within 3 days. 3 new offices which could achieve this milestone are EPFO offices at Mysore Road, Surat & Bharuch.
Accordingly, Shri Ola noted with satisfaction that the pace of settlement of claims has increased by more than 10% in as many as 27 of the offices.
Minister has also appreciated that in some of the offices, each staff is settling more than 20 claims per day. The offices at Noida & Gurgaon Top the list of the efficiency in terms of No. of disposal per staff. In each of these offices, 27 claims are being settled by each staff every day. Settlement of claim is one of the many responsibilities with the staff of EPFO.
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K.DIAGARADJANE says
I am a retired employee of Central Government Organisation. My retirement date was 30/04/2006 when I was 60 years.For the purpose of monthly pension EPFO considers retirement age up to 58 years only.I have completed nine years and Ten months of service at the age of 58 in the Central Government Organisation from where I got my retirement at the age of 60 years. After my retirement I have submitted all forms duly filled and certified by my office for sanctioning my pension to EPFO Delhi South .After a delay of almost one year they rejected my for Monthly pension on the ground that I am not having required service of 10 years for monthly Pension. As per EPFO 1995 Pension rules persons who have completed more than 9 years and six months can opt for monthly pension because more than six months period will be rounded of to one full year. According to that clause my service of 9 years and 10 months will be taken as 10 years for the purpose of granting monthly pension. I quoted that clause and resubmitted my application again . Then again after a delay of one year they intimated that for some period my organisation not paid the EPS share to EPFO. My office in Delhi sent a letter with calculation of how much I should pay. Accordingly I paid around Rs 35000/- which includes EPS share plus penalty interest for delayed payment. Again I submitted my claim hoping to get the pension. But to my disappointment My claim for pension was again rejected stating that rounding of more than six months period not applicable to me as the year of my retirement for pension purpose was 2004 and this rule is applicable those retired after 2007 or also. Actually the original EPF rules 1995 was framed in 1995 itself I don’t know on what grounds they reject my claim. Kindly do the needful please.Actually EPFO simply disposes the claim application by rejecting the claims on flimsy grounds. I want to represent my case to ministry directly. Can I get the email address or the postal address of the Ministry office. Please bring this case to ministries knowledge.